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Frequently asked questions

Why use Wanderlum?

(*) We help you enjoy the region - Yucatan, Riviera Maya, Bacalar, etc - and give you recommendations to customize your experience, based on the size of your group, days, places and activities of interest, etc.
(*) We understand sometimes so many options and beautiful landscapes are overwhelming, we help you discover authentic experiences... hand-picked, evaluated, and chosen for you
(*) We let you enjoy with all your loved-ones; bring your kids, grandparents, or a person with a disability!
(*) You choose what works best for you: group tours, private tours, van or car rental, or book services directly with a local community
(*) We keep prices at the official rate, as if you purchased directly with our partners, and even negotiate discounts or better rates for you

What is the social impact?

(*) Asides from popular places, we also invite you to enjoy communities' services and off-the-beaten-path places and help the region's economy
(*) Inclusion activities - we promote social inclusion and entertainment for all: kids, elders, and people with disabilities
(*) A better nature care and outdoors recommendations

Which payment methods are available?

You can pay online with a Visa, Master Card or American Express credit card, or with PayPal.
If you prefer, you can contact us to wire transfer or pay cash at a Mexican convenience store.

Do I need to have a user to book an experience?

No, you can book without creating a user. You can input your data directly at your shopping cart.

Why should I create a user?

(*) Save the places you've visited or want to go, search new ideas for places you haven't been, create maps, itineraries, and more.
(*) With your user, you can create a blog post: share with the community your travel experiences, photos, give tips about the area or services…
(*) Also... you can join our Rewards program for you and people you recommend.

Which services can I book with Wanderlum?

We gather expedition packages for places of interest with different activities or custom-made. You can also obtain great packages for Xcaret's group parks. Additionally, we can help you with car rentals, accommodation, nannies services, photo-shoots…

We keep prices at the official rate, as if you purchased directly with our partners, and even negotiate discounts or better rates for you.

Join Wanderlum's community and dare to live Southern Mexico.
Contact us! Or discover and filter great experiences at:

www.wanderlum.com/rsvps

Why is it important to book in advance?



+ Because you want to get the most out of it, we help you with precise recommendations even before you land, and with adjustments to fit what suits you best

+ For more safety. Safe experiences for all. We fulfill legal standards and have corresponding insurances and security measures, you'll deal with a trustworthy company

+ You may change your mind later, we'll help you choose the best service for you (restrictions apply)

We and our community are always adding and updating available information. Have a comment, feedback or suggestion? please let us know.

Can I share my blog posts?

Of course! Share your post, we only need to have your username, the post and photographs you want to include. Email us at hello@wanderlum.com
Our committee will check it and notify you its publication status.

Can I add or recommend places?

Yes, we encourage you to do so! If you would like us to add places, cities, activities or services, please let us know.

How do I get information about public transportation?

Places show info on how to get to... with available routes, each with different transportation methods; click on the route you would be most interested at to see full details.
Or, under the map you can bring up Google Maps, where you can see other available transportation options.

How can I help Wanderlum?

Join Wanderlum's community and dare to live Southern Mexico.
Contact us! Or discover and filter great experiences at:

www.wanderlum.com/rsvps

To keep our suggestions unbiased, we do not accept payment for placing destinations or attractions. Instead, we can keep Wanderlum running if you decide to book trip services through us.

We keep prices at the official rate, as if you purchased directly with our partners, and even negotiate discounts or better rates for you.

Use the following links (and an additional discount or best prices): Experiencias Xcaret, Booking.com, Cabify, AirBnB.

How do I collaborate with Wanderlum?

Contact us or email us at sales@wanderlum.com if:
(a) You manage a place or service and want to join Wanderlum
(b) Your group is looking for an experience in the region: for corporates or holistic
(c) You would like to help us promote our work
Or contact us for other ideas to collaborate. You may also be interested in checking out

www.wanderlum.com/partners

Happy to help you

  • Let's create your tailored-made trip, for all-styles and all-ages!
  • Learn from traditional and authentic experiences in Yucatan peninsula.
Book and get ready